Terms of service

Terms of Service

Last Updated: 4/23/2026

Welcome to Kelly's Kandles. By accessing or purchasing from our website, you agree to the following Terms of Service.

1. General Information

This website is operated by Kelly's Kandles, located in Kingsport, Tennessee. By using our site, you confirm that you are at least 18 years old or using the site with parental supervision.

2. Products & Use

Our products are handmade candles intended for decorative and fragrance purposes.

By purchasing, you agree to use our products safely and as intended, including:

  • Never leaving a burning candle unattended

  • Keeping candles away from children, pets, and flammable materials

  • Following all warning labels provided with the product

We are not responsible for misuse of our products.

3. Allergies & Sensitivities

Our candles may contain fragrance oils and ingredients that could cause sensitivities or allergic reactions.

By purchasing, you acknowledge that:

  • You are responsible for reviewing product descriptions

  • We are not liable for allergic reactions or sensitivities

4. Orders & Payment

All prices are listed in U.S. dollars. We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities

  • Correct pricing errors

Payment must be received before orders are processed.

5. Shipping

We are not responsible for:

  • Delays caused by carriers

  • Lost or stolen packages marked as delivered

Risk of loss transfers to the customer upon delivery.

6. Returns & Refunds

Due to the nature of our products, we do not accept returns. However, if your order arrives damaged, please contact us within 7 days with photos and we will make it right.

7. Limitation of Liability

To the fullest extent permitted by law, Kelly's Kandles shall not be liable for:

  • Any indirect, incidental, or consequential damages

  • Damages resulting from the use or misuse of our products

Our total liability shall not exceed the purchase price of the product.

8. Intellectual Property

All content on this website (logos, images, product names, designs) is the property of Kelly's Kandles and may not be used without permission.

9. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page.

10. Contact Information

For questions about these Terms, contact us at:

MDdevcontacts@gmail.com